At Loud Logs LLC. We strive to provide only the best cigars for your money. We stand behind every Pearl that we share. If for any reason you need to return your cigars for a refund within 30 days of purchase, you may do so. Here are our guidelines: As America’s most premium cigar wrap, we have the pleasure of serving customers from coast to coast and beyond. We do our best to please everyone but know that does not always happen. With that said if you are not satisfied, let us know, by calling (310)-750-9979 or email, loudlogs@protonmail.com, within 30 days of your purchase to request a prompt exchange, or refund. Upon completion of your return for an exchange, or refund, you will receive the agreed upon exchange of goods from Loud Logs LLC. For all orders placed on drop days due to high volume of orders, all orders will be processed and shipped within 4 days of purchase. Orders placed on non-drop days Monday-Friday will be shipped within 2 business days. Depending on size and weight of the purchase, you can expect your order in 1-7 business days after order has been processed. Need your order in a hurry? Please include the request in your order notes AND email loudlogs@protonmail.com OR call (310)-750-9979
RETURN POLICY GUIDELINES
• Cigars – If you are not satisfied with your cigar purchase, it may be returned for a full refund. Please return all unused product in the original packaging. For any Exchange or Refund, please reach out directly to, (310)-750-9979, or email, loudlogs@protonmail.com.
• Accessories – For any other product non-tobacco related, you may return for a full refund if you are unsatisfied for any reason within 30 days of purchase. If there are any defects or damages upon delivery, you may also request a Refund or Exchange at no cost with proof of damage or defect by contacting (310)-750-9979 or email loudlogs@protonmail.com • Loud Logs LLC reserves the right to limit amounts and quantities of any order.
HOW TO MAKE A RETURN If for any reason you are unsatisfied with your order, please contact, (310)-750-9979. Or email, loudlogs@protonmail.com. We are always happy to assist with any issues that may occur and can work together to resolve any request to a reasonable degree. Our return address is: LoudLogs LLC 14752 Crenshaw Blvd #539
Gardena, CA 90249
Shipping & Handling
Due to the nature of how Loud Logs LLC sales are conducted at this time on a 21 day schedule (unless delayed due to forces beyond our control or holidays) please allow a reasonable amount of time to process each order to ensure quality, accuracy and 100% satisfaction. For all orders placed on drop days due to high volume of orders, all orders will be processed and shipped within 4 days of purchase. Orders placed on non-drop days Monday-Friday will be shipped within 2 business days. Depending on size and weight of the purchase, you can expect your order in 1-7 business days after order has been processed. Need your order in a hurry? Please include the request in your order notes AND email loudlogs@protonmail.com.
All Product is shipped via USPS or UPS ONLY. All shipping rates are based on USPS/UPS rates determined by the quantity, weight, and package size required to ship. Once your order has been processed, you will receive a receipt included with the tracking information of your package. If for any reason, a receipt or tracking number was not received, please feel free to reach out to loudlogs@protonmail.com, we are happy to provide any assistance in a timely manner. 2 Day Priority/Next Day Air varies depending on USPS and does not always include weekends. If an order is placed on Wednesday after 2:00pm PDT, we cannot guarantee your order will be received within 1-2 days.
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of LoudLogs LLC's Website, located at www.loudlogs.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use LoudLogs.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services.
Privacy Policy
You may consult this list to find the Privacy Policy for each of the advertising partners of LoudLogs.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on LoudLogs, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that LoudLogs has no access to or control over these cookies that are used by third-party advertisers.
HOW TO REACH OUT FOR WHOLESALE INQUIRIES?
Feel free to contact us at loudlogs@protonmail.com or also through Instagram @loudlogs.
